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Code of Ethics

When searching for a property manager, it's important to choose a firm that belongs to NARPM, the National Association of Residential Property Managers. NARPM provides a number of unique benefits to its members and sets the highest standards in the industry for professionalism, customer service, and integrity.

As members, we are bound bound by a the NARPM Code of Ethics and Standards of Professionalism.

Article 1: RESPONSIBILITY TO PROTECT THE PUBLIC

 It is the responsibility of the Property Manager to protect the public against fraud, misrepresentation, and unethical practices in property management.

STANDARDS OF PROFESSIONALISM

Article 2: DISCRIMINATION

The Property Manager shall not discriminate in the rental, lease, or negotiation for real property based on Fair Housing Laws as disseminated by the U.S. Department of Housing and Urban Development and shall comply with all federal, state, and local laws concerning discrimination.

STANDARDS OF PROFESSIONALISM

Article 3: RESPONSIBILITY TO CLIENT

The Property Manager has a fiduciary responsibility to the Client and shall at all times act in the best interests of the Client.

STANDARDS OF PROFESSIONALISM

Article 4: OBLIGATIONS TO TENANTS

The Property Manager shall treat all Tenants honestly and professionally when applying for, living in, and vacating a managed residence.  The Property Manager shall hold a high regard for the safety and health of those lawfully at a managed property.

STANDARDS OF PROFESSIONALISM

Article 5: CARE OF MANAGED PROPERTIES

The Property Manager shall manage all properties in accordance with safety and habitability requirements of the local jurisdiction.

STANDARDS OF PROFESSIONALISM

Article 6: PROTECTION OF FUNDS

The Property Manager shall hold all funds received on behalf of others in compliance with state law with full disclosure to the Client and these funds will be kept separate from the firm’s or personal funds of the Property Manager.

STANDARDS OF PROFESSIONALISM

Article 7: CHARGE TO DISCLOSE EXPERTISE

The Property Manager must provide accurate information within his area of expertise, but refrain from the unauthorized practice of any other profession that may require a separate license, such as. law, accounting, and financial planning, construction, and contracting. 

STANDARDS OF PROFESSIONALISM

Article 8: COMMITMENT TO FIRM

The Property Manager shall act in the best interests of their Employer/Broker.

STANDARDS OF PROFESSIONALISM

Article 9: RELATIONS WITH OTHER PROPERTY MANAGERS

NARPM® Professional Members shall refrain from criticizing other property managers or their business practices.

STANDARDS OF PROFESSIONALISM

Article 10: BUSINESS PRACTICES

The Property Manager shall not engage in the improper acts of price fixing, anti-trust, or any anti-competitive practices with other Property Managers.

STANDARDS OF PROFESSIONALISM

Article 11: TRUTH IN ADVERTISING

NARPM® members shall ensure that all advertising is clear and forthright and lists only facts about the property or services provided.

STANDARDS OF PROFESSIONALISM

Article 12: RESPONSIBILITY TO NARPM® AND THE PROFESSION

The Property Manager shall strive to be informed about relevant matters affecting the property management field on a local, state, and national level.

STANDARDS OF PROFESSIONALISM

Article 13: NARPM® Code of Ethics

All Professional Members of NARPM® agree to participate in any professional standards investigation and/or hearing should a complaint be properly filed with the Association.

STANDARDS OF PROFESSIONALISM

NOTE: Property Manager as used throughout this code defines a Professional Member of NARPM®.